Client
Telco sector
Techniques used
- Data management
- Data automation
- Machine learning
- Business analysis
- Forecasting & Planning
- Data Visualisation
Technology and tools
- Python
- Cloud
- Flask
Requirement
Improve store efficiency. Salary costs optimization through proper sizing of employees number.
Solution
Automated tool for the calculation of appropriate workforce for each store, day and time through an optimization model based on the footfall analysis for each store, activities and service levels.
Benefits
- Salary costs optimization, adjusting the workforce to the estimated needs of each moment.
- Customer experience and store performance indicators improvement as a result of a reduction in customer waiting time.
- Significant savings in the time of dedication of store managers to organizational tasks, increasing their effective time of dedication to management and commercial drive.