Client
Insurance sector
Techniques used
- Small & Big data management
- Data automation
- Business analysis
Technology and tools
- SQL Server
- SAS
Requirement
Unpaid invoices collection processes for effectiveness increase.
Solution
Identification, through predictive algorithms of machine learning, of the profiles of policies / customers on which call management is economically profitable (with higher unit cost but higher success rate) vs bank management.
Benefits
- Very significant reduction in the cost of recovery processes (unprofitable call contacts are avoided).
- Effectiveness increase in call retention, exceeding the recovered euros targets.
