Client
Telco sector
Techniques used
- Data management
- Data automation
- Machine learning
- Business analysis
- Forecasting & Planning
- Data Visualisation
Technology and tools
- R
- Cloud
- Shiny
Requirement
Store workforce attrition rate improvement. Reduction of costs related to hiring processes and training new employees and lower the negative impact of employee loss on customer service.
Solution
Ad-hoc tool that helps workforce management due to:
- Identification of employees with high attrition risk and actionable drivers through automated predictive models (Machine Learning).
- Scenario simulations that help define programs related to store workforce management.
Benefits
- Staff attrition rate improvement and reduction of the resulting costs by identifying employees with a high risk of attrition and the reasons to leave the company as a basis for loyalty programs definition.
- Forecast the recruitment needs by store in the short term.
