Client
Telco sector
Techniques used
- Small & Big data management
- Data automation
- Machine learning
- Business analysis
Technology and tools
- MySql
- R
- Power BI
Requirement
Support in the generation of targets to conduct surveys and analysis of TNPS drivers.
Solution
Automatic process of generating targets for NPS surveys and automated Dashboard for the analysis and measurement of the T-NPS as well as its impact on the main business KPIs.
Benefits
- Increase of the T-NPS by identifying the products / services, channels or types of customers with the greatest margin for improvement.
- Automated survey generation processes (daily vs. weekly), with significant savings in costs and resources.
- Double the redemption ratio in NPS surveys with significant savings in contact costs.
