- Small & Big data management
- Data automation
- Machine learning
- Business analysis
Technology and tools
- SQL Server
Effectiveness improvement of the Call Center staff selection processes (Care and Sales).
Automated candidate predictive models for the optimization of Recruiting, calculating for each candidate the mathematical probability of becoming a well-performing employee.
- Identification of candidates with + 85% probability of success in their recruitment.
- Improvement of productivity and quality ratios of new employees.
- Datamart Candidates and Employees: automated and consolidated data for insights identification.