Client
Telco sector
Techniques used
- Small data management
- Data automation
- Machine learning
- Business analysis
Technology and tools
- Power BI
- R
Requirement
Remuneration Models evolution from volume to value view and customer satisfaction. Commissions monitoring and prediction.
Solution
Design of a new remuneration model focused on value and NPS. Development of an automated tool to estimate / simulate commissions and assess the results of the implemented model.
Benefits
- Alignment of the commissions’ payment with the commercial strategy, introducing drivers that allow easy commercial efforts reorientation.
- Automated alarm system that allows risks identification, mistakes and payment problems.
