- Small & Big data management
- Data automation
- Business analysis
Technology and tools
Monitoring and optimization of cross-channel initiatives and processes that start on non-physical channels (digital or telesales) and end on retail.
Development and automation of the commercial funnel monitoring process for each of the omnichannel initiatives and their impact on the customer.
- Quick identification of problems at any stage of the business funnel.
- Improvement of service and sales indicators (Cross Selling, T-NPS, waiting and delivery times …) through processes based on customer experience.