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Analysis of results in omnichannel initiatives and processes

Omnichannel diagnosis: Customer journey in sales and service processes

Identification and analysis of satisfaction / dissatisfaction drivers in NPS

Customer satisfaction Management and calculation based on behaviour

Identification and analysis of moments of truth and pain points of the customer

Customer interactions assessment (contact center, digital platforms and store)

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Success stories (34)
- Commercial Proposition Analytics (3)
- Customer Analytics (10)
- CX Analytics (6)
- Financial & Operations Analytics (7)
- People Analytics (4)
- Sales & Channels Analytics (10)

We analyse your data to boost the profitability of your business

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Customer Analytics
People Analytics
CX Analytics
Sales & Channels Analytics
Financial & Operations Analytics

Recent Posts

Optimise portfolio monetisation campaigns in agreements with Partners
Pricing setting based on acquisition processes profitability
Business Case analytics: Automated simulation models
Retention and Prevention Campaigns optimization with machine learning

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+34 91 570 38 05

contact@mbdanalytics.com

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